Rebound Care and Support is dedicated to delivering exceptional care and support to adults and children who have sustained injuries due to accidents or medical negligence throughout the United Kingdom.
Continuity
Accountability
Rehabilitation
Evidenced
Rebound Care and Support
At Rebound Care and Support, we understand that for many clients, a full recovery to pre-injury levels may not be realistic. Our role is to support their rehabilitation journey, helping them come to terms with the challenges they now face and encouraging them to tackle those challenges with the strength of the team around them.
Specialising primarily in Traumatic Brain Injury (TBI), Acquired Brain Injury (ABI), and Spinal Cord Injuries (SCI), our teams of support workers are highly trained in all aspects of care.
Supporting the Individual
Our specialist care services are Individualised to support individuals of all ages with complex care needs, social care requirements, or additional support for rehabilitation. We primarily assist clients referred by case managers, professional deputies, and those managing personal health budgets.
From managing high-acuity complex care to recognising the subtle cognitive nuances that often accompany TBI or ABI cases.
We ensure our clients receive the highest standard of tailored support and care.
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Expert Care, Strengthening Your Litigation Journey
With extensive knowledge and experience, we understand the complexities of the litigation process that often runs alongside care provision. We recognise the importance of our role in delivering the evidence necessary to fully support this process and achieve the optimal outcomes for our clients.
Who We Are
My previous experience is of Founder and Managing Director, where I built a highly successful healthcare provider company from the ground up, guiding the business from inception to becoming a trusted name in the sector. I oversaw every aspect of its growth, from developing the initial vision and service model to securing key contracts, assembling an exceptional team, and establishing a strong reputation for delivering outstanding care. Under my leadership, the organisation expanded its reach, enhanced its operational capabilities, and consistently exceeded industry benchmarks for quality and compliance.
Through strategic planning, operational excellence, and a relentless commitment to client satisfaction, I steered the business to sustained profitability and market leadership. This journey culminated in the successful sale of the company, marking both a proud personal achievement and a testament to the value, resilience, and reputation of the services we provided. My experience has given me deep insight into the healthcare market, proven entrepreneurial skills, and a strong track record of turning vision into lasting success.
With over 20 years of clinical experience, Mark Hill is a highly skilled and dedicated healthcare professional, having first qualified in 1999. He holds a First-Class Honours Degree in Nursing Studies and initially trained in Scotland before specialising in brain and spinal injury care, an area in which he has spent over a decade delivering expert clinical support.
Further enhancing his expertise, Mark Hill has obtained a clinical teaching and assessing qualification through postgraduate study, equipping his with the ability to train and mentor healthcare professionals effectively. He also successfully completed the prestigious Postgraduate Neurology and Neurosurgery Course—a year-long, full-time program delivered by the National Hospital of Neurology and Neurosurgery in conjunction with Southbank University. This qualification establishes his as a specialist capable of teaching, delegating, and ensuring exceptional standards of care across clinical teams.
In addition to his extensive clinical background, Mark Hill has case management experience, making his one of the few professionals with a unique blend of clinical and operational expertise. His ability to ensure smooth and effective care delivery, provide clinical evidence, and integrate SMART goals into care planning allows for seamless multi-disciplinary collaboration from the outset.
This rare combination of skills and experience enables Mark to lead with insight, precision, and a commitment to excellence. He is dedicated to creating truly individualised care plans, delivered by highly trained staff, who are continually assessed to complement the wider multi-disciplinary team. Under his leadership, clients benefit from a holistic, evidence-based approach, ensuring optimal outcomes and a superior standard of care.
From an early age, I recognised that my professional path lay within the healthcare sector. Prior to relocating to the United Kingdom, I completed my nursing studies in my home country and gained nearly two years of experience working in a special needs school, providing educational and developmental support to children. These early professional experiences established a strong clinical and ethical foundation and inspired a lifelong dedication to delivering high-quality, person-centred care.
My healthcare career in the UK commenced in 2010, where I began with two years of direct, hands-on experience. I subsequently spent nine years within domiciliary care before transitioning into the field of complex care. In my current role, I support individuals with brain injuries, spinal injuries, and a range of other specialist needs.
Throughout my career, I have developed a deep appreciation for the value of collaboration within multidisciplinary teams. Working closely with case managers and healthcare professionals has reinforced my belief that effective communication and shared expertise are fundamental to delivering comprehensive and holistic care.
My approach is firmly client-centred. I am committed to ensuring that each client is matched with the most suitable support worker, and that every care plan is designed around the individual’s unique needs and circumstances. I view every client’s journey as distinctive, and I take great pride in witnessing the positive outcomes that can be achieved through personalised and consistent support.
For me, care extends beyond meeting clinical or practical needs — it is about empowering clients and their families with confidence, reassurance, and the ability to live with dignity, independence, and choice. The knowledge that my work contributes to improving lives and promoting wellbeing continues to motivate and inspire me every day.
Throughout my career, I have developed a reputation for being highly organised, dependable, and attentive. Whether supporting clients and their families or collaborating with case managers and colleagues, I strive to create an atmosphere of trust, understanding, and calm — particularly in challenging situations. I take pride in building meaningful relationships founded on respect and integrity.
My core focus is helping individuals live with dignity, independence, and confidence. I believe that outstanding care goes beyond meeting practical needs; it’s about ensuring that every person feels valued, safe, and respected. I am committed to continuous improvement and believe that effective teamwork, open communication, and ethical practice are essential to achieving the highest standards of care.
What motivates me most is knowing that my work makes a positive difference — helping to make someone’s life a little easier, brighter, and more fulfilling. That sense of purpose is at the heart of everything I do.
I began my career in the healthcare sector in 2010, gaining extensive hands-on experience supporting individuals with brain injuries, cerebral palsy, spinal cord injuries, and a range of complex care needs. After a decade of frontline work, I transitioned into the specialist field of brain, spinal, and complex care, where I now collaborate closely with case managers and multidisciplinary teams to help clients achieve their fullest potential and lead meaningful, independent lives.
My practical background has given me a deep understanding of what truly person-centred care looks like. It allows me to build and manage effective care teams that provide exceptional, tailored support. I know the difference a strong, cohesive team can make for clients — and I’m passionate about ensuring every care package is designed around each individual’s unique needs, goals, and aspirations.
I approach every situation with empathy and adaptability, taking time to see things from the client’s perspective, understand their challenges, and celebrate their progress. Being bilingual also enables me to connect with people from diverse backgrounds, fostering trust, understanding, and stronger relationships with both clients and colleagues.
Ultimately, my work is driven by a genuine desire to make a meaningful difference. I take great pride in supporting clients not just to live, but to thrive — whether that means helping someone regain independence after an injury or providing long-term support that enhances their quality of life.
At Rebound Care and Support, we believe that CARE represents more than a service—it’s a philosophy. For us, CARE stands for:
Continuity
Trust is an absolutely vital element that develops over time between a client and their support team. This trust is crucial for maximizing our clients’ potential to rebound from their injuries. It is fostered through consistent continuity of care, achieved by working with the same dedicated support workers as part of their team.
Accountability
As a company, we believe we are only as good as the last care package we provide. Too often, we hear of providers in our field offering excuses for why things go wrong or why certain tasks cannot be done. At Rebound Care and Support, we reject this approach.
We hold ourselves accountable for every aspect of our clients’ care and support. From recruiting support workers with the right experience and personalities to delivering care in an empowering and effective way, we take full responsibility. We stand by our service and are committed to ensuring the highest standards of care at all times.
Rehabilitation
When working with clients who have TBI, ABI, or SCI conditions, it is essential that our teams avoid simply ‘taking over’ tasks or functions that clients, with the right support, are capable of performing themselves. With a thoughtful approach and proper planning, our teams play a pivotal role in helping clients make meaningful progress on their rehabilitation journey. This progress is crucial not only for their physical recovery but also for their mental and emotional well-being, fostering a sense of accomplishment and forward momentum.
Evidenced
Simply put, ‘if it isn’t recorded, it didn’t happen.’ At Rebound Care and Support, we understand the critical importance of accurate and thorough record-keeping. Our expertise allows us not only to document ‘what’ happened during each shift but also to identify and record potential triggers that explain the ‘why.’ This insight helps us continually refine and evolve our clients’ care and support.
Our team’s meticulous record-keeping is key to this ongoing evolution, while also providing high-quality, documented evidence crucial to the litigation process happening in the background.
